OBJECTIVE

To obtain a challenging position as an IT Specialist, Network Manager or Computer Programmer, using my excellent technical, customer service and communication skills.

PROFESSIONAL SKILLS

Technical:  Certifications in JAVA, JAVA Script, A+, C++, Networking (Cisco), MCSE, McIntosh, Acer, Packard Bell, Compaq and Hewlitt Packard.

Customer Service:  Excellent troubleshooting and problem solving skills, attention to detail, require little or no supervision.

Communications:  Excellent interpersonal, oral and written communication skills in dealing with clients, staff and management.

WORK HISTORY

1999 - 2001          Customer Service Representative, Unistaff,

                              Fredericksburg, VA

1997 - 1999           Customer Service Representative, ABC Staffing,

                               Fredericksburg, VA

1996 - 1997            Assistant Manager, Babbages Software,

                                Fredericksburg, VA

1995 - 1996            Night Manager/Team Trainer, FasMart,

                                Fredericksburg, VA

1994 - 1995            Production Worker, ABC Staffing,

                                Fredericksburg,  VA

1993 - 1994            Electronic Sales Associate, Montgomery Wards,

                                Fredericksburg, VA

EDUCATION AND TRAINING

Emergency Vehicle Operator Certification, Class 2 (EVOC), Virginia Association of Volunteer Rescue Squads (course taken in Fredericksburg, VA)

Introduction to Software, Advanced Software Applications, Word Perfect 6.1, D-Base 4+, Lotus, Excel, DisplayWrite 5, (1 year courses), Spotsylvania Vocational Center, Spotsylvania, VA

Basic Computer Skills Course (180 hours), RGI, Fredericksburg, VA

James Monroe High School

Universal Life Church (Ordained Minister since 2002)